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business performance and insights lead
Business Performance and Insights Lead
Unloan
Technology
Sydney / Melbourne
The Opportunity
Who we are
Unloan is a new digital lending venture, backed by CommBank and built in x15 Ventures.
We are a diverse team of product managers, designers, engineers, risk managers and lenders. And we’re working together to deliver Australia's most-loved home loan experience.
We're looking for smart people who think differently and want to make a difference.
Our approach to home loan lending
We believe that the best loan journey combines brilliant customer service and a seamless digital experience from application all the way to settlement. The interactions between customers and our people have an outsized impact on their experience – and we’re all about delivering great customer outcomes.
Role Overview
Unloan is seeking a business savvy leader to define how we use data to measure performance, discover opportunities and make business decisions.
You will provide your own vision and direction for the insights suite that our executive team relies on to shape the business, product and operating model by drawing from your strong business acumen (with banking/lending combined with your instinctive knowledge of how best to turn data into actionable insights.
In addition to leading your own team of business focused insights analysts, you will enjoy the luxury of being supported by a dedicated data engineering team to manage technical concerns including platform management, security, data sourcing, warehousing and modelling.
Power BI is our established reporting platform, and you will arrive armed with sound practical skills in the platform along with sound knowledge of its capabilities and limitations.
Key Responsibilities
Being a strategic partner to the ELT and key stakeholders
Be a partner rather than a service provider by providing ideas on what to measure, how to measure it, how to visualise it and how to interpret it
Build relationships and credibility with the Unloan ELT and key stakeholders by providing accurate and timely insights that fuel decision making by addressing their goals, measures of success and pain points
Expertly communicate and synthesise a clear data story to Unloan, synthesising Unloan's metrics and drawing out critical insights to guide the business
Coach and mentor business stakeholders on how to maximise the value of our insights suite and our data
Defining the insights vision and roadmap
Conceptualise and plan for delivery of a comprehensive set of reports, dashboards and scorecards that effectively communicate key metrics and insights addressing goals and performance of the business, product and operations
Keep up to date with the latest innovations in BI reporting and continuously improve on how we leverage data to produce insight. Microsoft Co-pilot and other AI technologies will be constantly on your radar
Collaborate with our data engineering team to identify and deliver self-service options for insights and reporting
Leading the insights team and product
Craft the insights development roadmap, prioritise and pivot based on the ever-changing needs of the business
Coach and mentor your team of business insights analysts on producing business focused designs and specifications for meaningful insights and on delivering them efficiently
Managing blockers, dependencies, capacity constraints and the routine challenges that come with delivering business value at pace
Manage stakeholder expectations based on a strong understanding of delivery effort and the challenges noted above
Continuously monitor and ensure the accuracy and timeliness of the reporting suite
Experience
Experience applying strong business acumen, strategic and problem-solving skills to data and insights
Experience leading and coaching teams – helping the team set and deliver on clear priorities
An excellent communicator that can articulate complex analytical concepts and recommend compelling solutions
An ability to form trusted relationships with leaders, being seen as a partner of choice on key strategic and business decisions
Advanced Excel and Power BI (including DAX) capabilities essential
Understanding of and experience in SQL
Experience with Google Analytics and Google Tag Manager is desirable
Experience in and knowledge of banking/lending business is desirable
Research shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don't meet every requirement. If this is you, don’t worry - we still encourage you to apply. We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we’re looking for!
Why Join Us?
Enjoy a flexible and dynamic start-up environment
We nurture a safe space for our people to show up as they are!
Competitive salary and bonus structure
Opportunities for professional growth and development
Access to the best in class benefits that CommBank offers.
About x15
What is x15ventures?
We're a venture scaler powered by CommBank. We build, buy and invest in startups that will benefit the bank's 15 million customers and beyond.
We're navigating the space between corporate and startup worlds and harnessing the collision of careers, ideas and expertise to help build and scale the next generation of digital businesses.
© 2023 CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 and Australian Credit Licence 516487, trading as x15ventures. x15ventures is a trade mark of CBA New Digital Businesses Pty Ltd. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. Please refer to the venture websites for specific venture-related disclosures and other important information. Read our Privacy Policy.
© 2023 CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 and Australian Credit Licence 516487, trading as x15ventures. x15ventures is a trade mark of CBA New Digital Businesses Pty Ltd. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. Please refer to the venture websites for specific venture-related disclosures and other important information. Read our Privacy Policy.
