FREQUENTLY ASKED QUESTIONS (FAQ)

FREQUENTLY ASKED QUESTIONS

GENERAL

What is Cheddar?

Cheddar is a new shopping app that offers a curated and personalised selection of cashback deals and promotions from your favourite brands, every day. 

How do I download Cheddar?

Cheddar is currently available in the Apple App Store, with the Android release scheduled for early 2022. If you'd like to join the Android waitlist, sign up here.

What are the different types of deals available on Cheddar?

Cheddar offers four main types of deals:

  • Cashback deals allow you to earn a percentage of your money back once your purchase is completed. Once your transactions are approved by our merchant partners, you will see these transactions become 'Available to Withdraw' to a nominated bank account.
  • Promo and coupon code deals help you save money at the point of purchase. While you won't get cashback on these purchases, you'll still feel great about saving money from your favourite brands. 
  • Stacked deals allow you to save money at the point of purchase AND earn cashback on your purchases. It's the best of both worlds! Keep in mind, only the coupon codes or promotions listed in Cheddar will be eligible for cashback. For more information, read the Terms and Conditions for the deal.
  • Boosted deals allow you to earn an even larger cashback amount, for a short period of time. Keep in mind, your purchase must be made when the boost is active, so make sure you don't cop an L on these deals.

How does Cheddar work?

(1) DISCOVER - We partner with Australia's most popular brands across fashion, beauty, travel and food to offer cashback deals. Simply scroll through your personalised feed, check out our daily deal drops and boosted deals, or search for something more specific.


(2) SHOP - We also make it easy to shop with your favourite brands in one place. Cheddar's in-app browser gives you the power to find the best deals, apply coupon codes, and check out, right from your mobile. If you find something you like, but aren't ready to buy, you can even save and set reminders. 


(3) EARN - You can earn cashback automatically every time you redeem a cashback, stacked or boosted deal through the Cheddar app. We also curate some of the best promotions and coupon code deals for the brands you love. For these deals, you will automatically save money at the point of purchase. It's that simple.

How does cashback work?

When you use a cashback, stacked or boosted deal through Cheddar, we earn commission from the merchant you shopped with, and then we share that commission with you as cashback. Once your transactions are approved by our merchant partners, you will see these transactions become 'Available to Withdraw' to a nominated bank account.

What are the benefits of using Cheddar?

You'll get access to straight-fire deals you actually care about.

You'll be able to discover awesome new brands through our discovery feed and daily drop of new deals.

You'll be able to withdraw earned cashback straight into your bank account. 

ACCOUNT

How do I create an account?

To create an account, download the Cheddar App in the Apple App Store and then click 'Sign Up' (through either the profile page or when you try to redeem a deal). Once you've signed up, you're ready to start earning some Cheddar!

How do I reset my password?

If you need to reset your password send us a message here and we'll help you out. 



How do I update my profile information?

You can update your profile information (including gender and year of birth) in the Cheddar app. Navigate to your Account, then Account Settings. If you're having trouble, reach out to our team here and we can update your profile information for you. 

How do I delete my account?

We're sorry to see you go! Reach out to our team here, and we'll delete your account.

EARNING CASHBACK

How do I earn cashback?

You can earn cashback on a cashback, stacked or boosted deal on the Cheddar app. 


After clicking on one of these deals, stay inside the Cheddar browser and shop as you would normally. You will receive cashback on qualifying items, usually within 90 days of purchase (but this varies by merchant, so please refer to the Terms and Conditions of the deal for more information).


Keep in mind

  • Cashback is calculated once GST, delivery fees and discount codes have been deducted
  • Cashback delivery times may vary as we need to hear back from our offer partners to award cashback. 
  • Cashback is not eligible on exclusions, or purchases which are returned or cancelled. For more details read the "Terms and Conditions" of the specific deal you are looking at.

What eligibility rules are there for cashback?

You may not be eligible for cashback in the following situations: 

  • If you use a coupon code that is not listed on the Cheddar app
  • If a gift card is purchased or used as payment
  • If your order is not fully completed online
  • If your order is cancelled, exchanged or returned

How is cashback calculated?

Cashback amount is calculated once GST, delivery fees and discount codes have been deducated.

How long does it take to receive my cashback?

Your cashback can take up to 90 days to be approved by our merchant partners. While you're waiting for approval, it will appear as 'Pending'.


How can I keep track of the cashback I have received?

Your cashback will appear in your profile page of the Cheddar App. You'll find the amount of cashback available to withdraw and the amount 'Pending' approval from our merchant partners. You can click 'More Info' to see a list of transactions you have made over time.

What does 'Pending' and 'Available' cashback mean?

Cashback will be tagged as 'Pending' until your transaction has been validated by the merchant you shopped with, which is typically 90 days after the purchase date. Once validated, the transaction becomes 'Available', meaning that it can be withdrawn to a nominated bank account.

How can I withdraw my cashback?

Before you can make a withdrawal, you will need to wait until you have a positive 'Available to Withdraw' balance. When you make a purchase, your balance will remain 'Pending' until our merchant partner validates the transaction.


Once you have a positive balance, you will need to provide the account details you'd like to be paid into (BSB and Account Number). You'll be prompted to provide these when you click 'Withdraw', if we don't already have them or, you can go to your account, then account settings to update them. 


Once you've done this, click 'Withdraw', and you should receive your money within 3-5 business days.

Why didn't I receive cashback from an online offer?

Cashback should appear in your wallet within 1 week, from the date of your purchase. 


But there are also a number of reasons why a purchase might not result in cashback. These include:

  • if you use a coupon code that is not listed on the Cheddar app
  • If a gift card is purchased or used as payment
  • If your order is not fully completed online
  • If your purchase didn't comply with the offer's terms and conditions 
  • If you did all of the above and still can't see your points, reach out to our team here and we'll have a look. 

Does my Cheddar cashback ever expire?

Your collective Cheddar cashback lasts for three years, beginning from the date your most recent cashback became 'Available to Withdraw.' 



Do returned or exchanged items earn cashback?

Returning or exchanging items on a cashback order will void any cashback earnings. This includes returning or exchanging select items from your order. 


SECURITY & PERSONAL DATA

How secure is Cheddar?

Cheddar takes handling your personal data seriously. You can be confident that we comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles for the protection and use of personal information.

Who can join Cheddar?

For now, Cheddar is exclusively available to Apple users. If you've signed up for the Android waitlist, we'll let you know when you're able to download Cheddar and dip into our exclusive deals.

What information does Cheddar collect about me?

When you sign up to Cheddar you'll provide us with your email address and a password we'll use to secure your account. You can also provide the year you were born in, as well as your gender identity, which we use to serve up the hottest deals, personalised for you. 


Cheddar will become increasingly personalised as you use the app and we better understand what takes your fancy (i.e. what merchants you love to shop with)!

How does Cheddar use my information?

Cheddar uses your information in a few ways. Firstly, we use it to personalise Cheddar so you see the deals most relevant to you based on your age, gender identity and what merchants and items you've searched for or bought in the Cheddar app. 


We also use your information to secure your account, track purchases and payout eligible cashback.