What it’s like to work here

At x15, we’re a community of galvanisers, thinkers, and doers. We have a big, bold vision, which so far no-one has nailed (including us). That excites, rather than deters, us.

We never lose sight of the impact we can have on people’s lives, and the role that each of us plays in shaping the bank of the future. We don’t take ourselves too seriously and make time to connect to celebrate and grow our people.

At x15, we’re guided by three values: care, courage, and commitment. And what does that mean? We’re aware, attuned, and always act to help our people and our customers. We’re more than just job titles and we don’t hide the human stuff. We lead with grit and grace and do what's right – even if it's hard. And, whatever happens, we always find a way.

Where would you fit?

This is a newly created role within x15’s Growth team, designed to accelerate how our ventures scale through the bank’s internal and external channels.

While embedded in x15, you’ll operate as part of a cross-x15 and CommBank squad, working alongside talented product owners, UX designers, marketing, data and product leaders to shape compelling, personalised experiences that deliver meaningful value to customers.

You’ll also be connected into the broader Digital Journey Optimisation Manager (DJOM) community — contributing to bank-wide cadences, capability forums, and best practice across CommBank’s digital ecosystem.

The Role

As a Digital Journey Optimisation Manager, you’ll play a key role connecting CommBank customers with differentiated digital products and services, while enabling our ventures to benefit from fast-tracked, cost-effective growth through CommBank channels.

You’ll be part of a squad managing the day-to-day build, delivery and conversion of venture initiatives delivered to customers via commbank.com.au, CommBank App and NetBank, while also helping to improve and optimise our ventures’ own customer journeys.

Using your customer-focussed, analytics and digital expertise, you will help to identify breakpoints in digital customer experiences and drive solutions to increase conversions and improve the customer experience.

Key Responsibilities

We are interested to hear from people with:

Research shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don't meet every requirement. If this is you, don’t worry - we still encourage you to apply. We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we’re looking for!

Why Join Us?

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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What is x15ventures?

We're a venture scaler powered by CommBank. We build, buy and invest in startups that will benefit the bank's 15 million customers and beyond.

We're navigating the space between corporate and startup worlds and harnessing the collision of careers, ideas and expertise to help build and scale the next generation of digital businesses.

Apply now

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