1. About Us

x15ventures and its subsidiaries, (x15, We, Us and Our) is a venture scaler, powered by CommBank. We build, buy, and invest in startups that could benefit the bank’s 15 million customers and beyond. x15 is part of the Commonwealth Bank of Australia Group which includes the Commonwealth Bank and its subsidiaries (the Group).

2. Your privacy is important to Us

At x15, we understand how important it is to keep any personal information We have, including visitors browsing Our website (www.x15ventures.com.au) (Site) private, protected and safe. You can be confident that We comply with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles for the protection and use of personal information.

This x15 Privacy Policy (Policy) outlines how We can collect, use, hold and disclose your personal information.

Please read through this Policy carefully prior to accessing or using Our Site, or engaging with Us about a product, service, solution, partnership, business, or venture. We update this Policy when things change. You can always find the most up-to-date version on Our Site.

3. What information do we collect?

Usage and Device Information

When you visit our websites We collect your location information, IP address, mobile device and network information, and any third-party sites you access. The recording of such information enables Us to optimise the Site for Our users, without identifying them.

If you are a visitor on Our Site, We will only store your personal information if you input into the Site through an online form or email to Us.

Identity and Related Information

If you engage with Us about a product, service, solution, partnership, business, or venture, we will collect the following information from you:

Your name and contact details, such as your email address and phone number;

Your capabilities and experience;

Any personal information provided as part of your pitch and any details you provide related to an idea you may have about such a product, service, solution, partnership, business or venture and;

Any other information you may provide to Us in your communications with Us (Identity and Related Information).

Information about third parties and service providers

From time to time, We work with organisations who provide services on Our behalf, such as those who assist with sponsorship arrangements or running events. We may collect Identity and Related Information from those organisations for those purposes.

Sensitive information

It is unlikely that We will collect sensitive information, such as information about your health or ethnicity, from you but if We need to as part of the work We do with you, we’ll ask your permission and only use it for that purpose.

4. How do We use your information?

We collect, use and exchange your information to:

Assess the idea about a product, service, solution, partnership, business or venture which you’ve contacted Us about (at times in conjunction with Our strategic partners), to decide whether it has alignment with Our portfolio;

Improve the products and services which We, and the Group, provide, including sharing your information with businesses and entities which form part of x15 and the Group, to inform these improvements;

Handle your complaints or inquiries and communicate with you regarding your complaints or your inquiries;

Communicate with you to provide you with direct marketing offers for products and services which we think may be of interest to you;

Provide any other relevant customer support;

Maintain a pipeline of people, who We may potentially want to work with in the future;

Improve and optimise Our Site for visitors;

Conduct internal system development testing and analysis;

Research and analytical;

Comply with relevant laws;

Support Our administrative purposes and any other purposes permitted by law; and

Any other reason which We specifically notify you of and seek your consent to prior to using your personal information.

If you do not provide Us with the information in whole or in part We may not be able to work with you.

Direct Marketing

From time to time We may also use and disclose your personal information for direct marketing purposes, if you have not opted out of receiving these communications.  

This may include using and disclosing your name and contact email address to share our newsletter, outlining news, information about x15ventures, career opportunities and events.

If you no longer would like to receive these communications, you can simply opt out by clicking on the opt-out link provided in the commercially electronic messages you receive. This can be located in the disclaimer of these messages. Alternatively, you can contact us at complaints@x15.com.au to unsubscribe.

Sending data overseas

We may hold or process your information on servers located overseas (Germany and US), for filtering, hosting, mailing list providers, storage purposes, reporting and analytical purposes and for system development testing purposes. If this happens, We require such organisations to have the appropriate data handling and security arrangements in place to ensure compliance with this Policy and the law.

Using data

Improvements in technology enable organisations, like Us, to collect and use information to get a more integrated view of users and provide better products and services. We may combine user information with information available from a wide variety of external sources (for example census or Australian Bureau of Statistics data) to analyse the data in order to gain useful insights. We will only use these insights for the purposes for which we collected your information.

In addition, we may provide data insights or related reports to others, for example to help them understand their customers better. These are based on aggregated information and do not contain any information that identifies you.

5. Cookies and analytics

What are cookies? 

Cookies are small text files stored on your device (such as your computer, tablet or mobile phone) when you visit a website. Cookies may assign a unique identifier to your browser or device to help websites function and to collect information about website usage.

How We use cookies on Our Site

We use analytics cookies to collect information about how visitors use our website, such as pages viewed, time spent on pages, device information and general location information. This information is generally aggregated and helps us improve our website experience.

Google Analytics Advertising Features and the cookies it uses

We use Google Analytics features based on Display Advertising. You can opt-out of Google Analytics Advertising Feature by using the Ad Settings. In addition, you can use the Google Analytics Opt-Out Browser Add-on to disable tracking by Google Analytics.

We use Google Analytics Demographics and Interest-Reporting to understand the spread of age ranges, gender, and geographic locations of Our users. This enables Us to tailor the Site, content and Our marketing around Our users’ interests.

We may use “Remarketing” with Google Analytics to advertise online. This will utilise different cookies. Third-party vendors, including Google and media agencies, show Our ads on websites across the internet. These third-party vendors use the cookies on Our Site to inform, optimise and serve ads based on your past visits to Our Site.

For further information about how Google Analytics collects and processes information, please refer to "How Google uses data when you use Our partners' sites or apps", (located at www.google.com/policies/privacy/partners/).

6. Who do we share your information with?

We may share your information with other organisations that are part of x15 or the Group, including those subsidiaries located outside Australia.

Generally, We also disclose personal information to organisations that help Us with the operation of Our business. These may include:

Our current and prospective strategic partners;

Our suppliers, agents, associates, contractors and external service providers (including, for example, call centres, stationery printing houses, mail houses, information technology, marketing agencies, and marketing research companies);

Our financial advisers, legal advisers or auditors;

Regulatory bodies, government agencies and law enforcement bodies in any jurisdiction; and

External dispute resolution schemes.

We may also provide personal information about you to external organisations in circumstances where We are required or authorised by law, or with your express consent.

Sometimes We may send your information overseas. Where we do, we make sure there are arrangements in place to protect your information.

7. Keeping your information safe

We take great care with the information We hold about you. Our aim is to ensure that details are securely protected from misuse, interference, and unauthorised access, modification or disclosure. We take reasonable care to make sure that We keep your information in an accurate, complete and up-to-date manner.

Our Site is professionally hosted and operates in a secure environment. Our Site uses encryption techniques to enhance your privacy and security when using Our Site. You should however be aware that there is always an inherent risk in transmitting your personal information via the internet, including by email.

We aim to keep personal information only for as long as we need it – for example for business or legal reasons. When we no longer need information, we take reasonable steps to destroy or de-identify it.

8. Accessing, updating and correcting your information

You can contact Us at complaints@x15.com.au if you would like to access, update and correct your information. If your information isn’t correct or needs updating, let Us know straight away. We aim to respond to these requests as soon as possible but within 30 days of receiving the request.

9. Making a Privacy Complaint

We try to get things right the first time – but if We don’t, We’ll do what We can to fix it. If you are concerned about your privacy, you can make a complaint (via the contact details below) and We’ll do Our best to sort it out.

If your complaint is about how We handle your personal information, and you are not satisfied with the internal outcome of your complaint, you can also contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or at www.oaic.gov.au

10. Contact Us

You can contact Us via email at complaints@x15.com.au, or in writing at x15ventures, The Foundry, 1 Locomotive Street, South Eveleigh, Sydney, NSW, 2015.

If you’re a customer of our ventures, each venture has their own privacy policy, and processes for handling access and correction requests, complaints and marketing opt-outs.