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senior product designer doshii
Senior Product Designer
Doshii
Product and Design
Sydney / Melbourne
The Opportunity
Who we are
Doshii helps hospitality venues clear their plates by getting their apps and point-of-sale (POS) systems talking to each other. For venues, that means less double-handling, errors, admin and confusion, and more time to do what they do best. For their customers, it means a satisfying and seamless experience.
Doshii was launched in 2016 and is proud to be a part of the Commonwealth Bank’s venture scaling business, x15ventures. Partnering with some of the best and brightest hospitality POS and app companies in Australia, we now boast a highly skilled, dedicated and rapidly expanding team based out of Sydney and Melbourne.
About The Role
We are looking for a Senior Product Designer to join our Product and Growth domain, reporting to the Head of Product Development & Design. You will be on the tools, rolling your sleeves up to deliver the best experience for our customers and in turn, help Doshii achieve its objectives across acquisition, adoption, retention, revenue and margins.
In this role, you will use Customer Centred Design principles and methodologies to ensure we meet core customer needs on any device by offering Doshii’s products and services through an integrated, simple and easy-to-use digital experience.
Where would you fit?
Like working in a gourmet kitchen, you'll enjoy a fast-paced environment with a full team of talented individuals dedicated to producing top-tier results. We're growing fast and proud to be changing the way the hospitality and retail industries connect their venue's Points of Sale (POS) to their business apps. At full scale, Doshii will be a marketplace where venues can access third party tech and ensure a streamlined exchange of data via the Doshii Platform.
You’ll be a vital part of the line, rapidly connecting customers to a new and exciting product which is used by some of the most innovative companies in pickup and delivery, in-venue ordering, reservations, rostering, payment methods, gifting, venue management, delivery fulfilment and e-commerce.
Pretty delicious, huh?
Key Responsibilities
Design new features, continuously optimising for existing user interface designs
As part of an agile scrum team, act as the design SME, collaborate with scrum team members, attend ceremonies and champion customer experience objectives
Interview customers to understand their goals and objectives and ensure we are one step ahead of their needs and wants
Understand technical and business requirements and always strive to deliver intuitive and user-centred designs
Combine creativity with adherence and consistency to a design system
Create prototypes for new product ideas
Test new ideas objectively, leading the conversation with customer facts, not personal opinions
Conduct ongoing customer research to continually turn “good” to “great”
Produce flows, wireframes and interactive prototypes, including detailed documentation
Grow the visual identity of Doshii as a business, product and brand
Regularly review customer insights and analytics to better understand users, their goals and how they interact with Doshii’s features, products and partners
Understand the customer and business drivers, define UX metrics against those drivers, measure and report on results, followed by championing enhancements based on data analysis
Manage stakeholders including extensive contact with diverse groups including CEO, Sales, Marketing, Legal and Compliance representatives
Assist the Product Owners to scope, plan and provide estimates
Make trade-offs in an environment of often-conflicting objectives, e.g. deliver great experience to deadlines with fixed resources. Ruthless prioritisation and an ability to focus on key issues
Assist planning of user experience research and validation testing, including preparation of stimulus material, in collaboration with the wider Product domain
Contribute to and help implement and improve the Digital Experience best practices and standard operating procedures
Experience
The ideal candidate will bring the following qualifications and expertise:
5+ years of UI/UX experience crafting web experiences across devices
Proficient in using Figma is must and Adobe Creative Cloud is desired
Excellent attention to detail and focus on pixel-perfect designs
Strong understanding of front-end development technologies, including constraints and opportunities
Excellent listening and collaboration skills, including the ability to communicate visual design concepts to non-designers; work closely with other disciplines
Knowledge of customer centred design balanced with commercial acumen
Strong communication skills and able to present design in a clear and persuasive manner
Strong problem-solving skills to drive solutions at all levels of detail: from big picture to fine detail
Strong conceptual and interaction design skills, across responsive and native platforms
Strong skills in visualising solutions in productive ways e.g. flows, free-hand sketching, white-board facilitation, wireframing and prototyping
Experience conducting and utilising customer research, usability testing, behavioural or digital analytics to drive design and optimisation
Proven experience of successfully delivering to UI/UX methodology within an Agile development framework, using Atlassian suite products (Jira, Confluence)
Experience in product and marketing is desired
Why Join Us?
Enjoy a flexible and dynamic startup environment
We nurture a safe space for our people to show up as they are!
Competitive salary and bonus structure
Opportunities for professional growth and development
Access to the best in class benefits that CommBank offers.
Research shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don't meet every requirement. If this is you, don’t worry - we still encourage you to apply. We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we’re looking for!
About x15
What is x15ventures?
We're a venture scaler powered by CommBank. We build, buy and invest in startups that will benefit the bank's 15 million customers and beyond.
We're navigating the space between corporate and startup worlds and harnessing the collision of careers, ideas and expertise to help build and scale the next generation of digital businesses.
© 2023 CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 and Australian Credit Licence 516487, trading as x15ventures. x15ventures is a trade mark of CBA New Digital Businesses Pty Ltd. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. Please refer to the venture websites for specific venture-related disclosures and other important information. Read our Privacy Policy.
© 2023 CBA New Digital Businesses Pty Ltd ABN 38 633 072 830 and Australian Credit Licence 516487, trading as x15ventures. x15ventures is a trade mark of CBA New Digital Businesses Pty Ltd. CBA New Digital Businesses Pty Ltd is a wholly owned but non-guaranteed subsidiary of the Commonwealth Bank of Australia ABN 48 123 123 124. CBA New Digital Businesses Pty Ltd is not an Authorised Deposit-taking Institution for the purposes of the Banking Act 1959 and its obligations do not represent deposits or other liabilities of Commonwealth Bank of Australia. Please refer to the venture websites for specific venture-related disclosures and other important information. Read our Privacy Policy.
